Job Description

Job Opportunity: Housing Officer (Temporary)

Position: Housing Officer

Contract: Temporary, ASAP - 5 Month Contract

Possibility of Extension: Yes, based on performance

Pay Rate: £17.53 per hour (PAYE)

Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00

Location: TQ12 4XX

Job Purpose:

We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer.

You will have responsibility for managing a Neighbourhood patch providing tenancy Housing and Estate management services and will be expected to:

To provide financial assistance through grants and loans and to improve the energy efficiency of

homes in Teignbridge.

Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.

Proactively deal with all potential hazards and Fire Risk Assessment actions.

To ensure speedy property lettings in line with Tower Hamlets Homes' and national BVPI targets.

Support and sustain tenancies to prevent homelessness by providing general tenancy support to residents to help sustain their tenancy.

To undertake sensitively and effectively all aspects of tenancy management.

To case manage residents with additional needs.

To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.

Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visits and when representing the Council in court.

Have sound judgement and the ability to prioritise effectively.

Meet various performance targets.

Have experience in using Northgate (SX3) and Contact manager IT systems are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer. You will have responsibility for managing a Neighbourhood patch providing tenancy Housing and Estate management services and will be expected to:

Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.

Proactively deal with all potential hazards and Fire Risk Assessment actions.

To ensure the speedy lettings of property in line with Tower Hamlets Homes' and national BVPI targets.

Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.

To undertake sensitively and effectively all aspects of tenancy management.

To case manage residents with additional needs.

To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.

Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visits and when representing the Council in court.

Have sound judgement and the ability to prioritise effectively.

Meet various performance targets.

Have experience in using Northgate (SX3) and Contact Manager IT systemsQualifications and Experience:

Previous experience in a housing officer-related field is essential.

Understanding of housing laws, regulations, and policies.

Strong interpersonal and communication skills.

Problem-solving abilities and a proactive approach to challenges.

Proficiency in using housing management software.

Ability to work independently and as part of a team.

Relevant qualifications in housing or a related discipline are a plus.Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying