Job Description

A fantastic opportunity has arisen for a Neighbourhood Officer who is seeking a long term temporary assignment working with a leading provider of social housing in East London.

You will have responsibility for managing a Neighbourhood patch providing tenancy neutral Housing and Estate management services and will be expected to:

• Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
• Pro-actively deal with all potential hazards and Fire Risk Assessment actions.
• To ensure the speedy lettings of property.
• Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.
• To undertake sensitively and effectively all aspects of tenancy management.
• To case manage residents with additional needs.
• To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
• Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit and when representing the Council in court.
• Have experience in using Northgate (SX3) and Contact manager IT systems.

This is a hybrid position, non car driver required.