Job Description

Job Opportunity: Housing Officer (Temporary)

Position: Housing Officer
Contract: Temporary, ASAP - 5 Month Contract
Possibility of Extension: Yes, based on performance
Pay Rate: 17.53 per hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: TQ12 4XX

Job Purpose:

We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer.

You will have responsibility for managing a Neighbourhood patch providing tenancy Housing and Estate management services and will be expected to:

• To provide financial assistance through grants and loans and to improve the energy efficiency of
  homes in Teignbridge.
• Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
• Proactively deal with all potential hazards and Fire Risk Assessment actions.
• To ensure speedy property lettings in line with Tower Hamlets Homes' and national BVPI targets.
• Support and sustain tenancies to prevent homelessness by providing general tenancy support to residents to help sustain their tenancy.
• To undertake sensitively and effectively all aspects of tenancy management.
• To case manage residents with additional needs.
• To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
• Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visits and when representing the Council in court.
• Have sound judgement and the ability to prioritise effectively.
• Meet various performance targets.
• Have experience in using Northgate (SX3) and Contact manager IT systems are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer. You will have responsibility for managing a Neighbourhood patch providing tenancy Housing and Estate management services and will be expected to:
• Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
• Proactively deal with all potential hazards and Fire Risk Assessment actions.
• To ensure the speedy lettings of property in line with Tower Hamlets Homes' and national BVPI targets.
• Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.
• To undertake sensitively and effectively all aspects of tenancy management.
• To case manage residents with additional needs.
• To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
• Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visits and when representing the Council in court.
• Have sound judgement and the ability to prioritise effectively.
• Meet various performance targets.
• Have experience in using Northgate (SX3) and Contact Manager IT systems

Qualifications and Experience:

• Previous experience in a housing officer-related field is essential.
• Understanding of housing laws, regulations, and policies.
• Strong interpersonal and communication skills.
• Problem-solving abilities and a proactive approach to challenges.
• Proficiency in using housing management software.
• Ability to work independently and as part of a team.
• Relevant qualifications in housing or a related discipline are a plus.

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