Job Description

We are seeking a Customer Service Advisor to join our client’s busy team based in Walsham Le Willows, not far from Bury St Edmunds, Diss and Stowmarket. The role is offered on a full-time (Mon-Fri 9am-5:30pm), basis and is a fixed term contract of 9 – 12 Months with some possibility of going permanent thereafter. Salary offered is £23,500

The Company

The company are a property maintenance company who provide a wide range of services to customers all over the UK. These include gas and electrical safety inspections, Legionella testing, CO and smoke alarm repairs and installations. With 25 years experience within the residential lettings industry the company have recently expanded their offering to include boiler installations too! The role will be working in a lovely rural setting, with a supportive team.

The Job

The purpose of this role is provide an excellent customer service. Working within a busy and friendly team this role will include the following duties:

* Taking incoming calls from a number of people including customers, tenants and engineers and ensuring you deal with each call in a timely manner

* Record orders accurately when speaking to customers on the phone, ensuring all necessary information has been captured accurately to process the booking

* Administer emails relating to Customers Services in a timely manner

* Deal with internal and external queries promptly and efficiently

* Liaising with customers, tenants, agents and engineers with any queries or complaints

* Develop a solid understanding of all the company services and products on offer. This is so you are able to effectively advise customer helping them to make informed decisions regarding which one is right for them

* Complete monthly order renewal process by emailing to customers

* Provide support to the business by covering other customer service desks when colleagues are on leave etc.

* Ensure operational processes are carried out to end to end

The Requirements

If you’re a professional people-person who has worked in an Administrative/Office based role, we’d love to hear from you.

Other requirements are:

* Exceptional verbal and written communication skills

* Confident and professional when speaking with people over the phone

* Highly organised and accurate to ensure all tasks completed successfully

* Analytical and with great attention to detail

* Flexible and able to deal with shifting priorities

* Excellent time management skills

* Ensuring operational processes are carried out end to end

* The ability to maintain a positive, customer focussed on outlook when under pressure or busy

* Competent in the use of range of software packages including MS Office

* A team player who is able to work on own initiative

Pay & Hours

The role is offered on a full-time (Mon-Fri 9am-5:30pm), basis on a FTC for 9- 12 months. The starting salary is £23,500 per annum.

Important Info

Applicants will need their own mode of transport due to the remote rural location of our client’s office. Please note that the company are not accessible via public transport.

We aim to respond with specific feedback to every applicant via email within 14 days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer. If you would like feedback sooner, then feel free to contact us via email and we will come back to you ASAP.

About Horizon

Horizon Search and Selection Ltd is owned and run by Gemma and Kate from our private offices in Bury St Edmunds. We’ve been in business for 12 years but have a combined 30(ish!) years’ recruitment experience between us. We’re friendly recruitment folks and love what we do. Here, we are acting as an employment agency on behalf of our client, the employer. We act as the ‘introducers’, so if you are successful, you will be directly employed by our client. We never share your details with anyone (including our client) without your consent. Any questions? Get in touch!

GDPR

Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.

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