Job Description

Customer Service Team Leader

12 Month Fixed Term

Full Time, Monday-Friday , Office Based

£26,000 - £28,000 dependant on experience

SF Recruitment are looking for a natural leader for our client to support and manage their customer service team, this is a great opportunity for anyone looking to progress or experience a new opportunity in leadership and motivating fellow colleagues. 

Duties:

Deliver Outstanding Service: Lead the team in providing exceptional support to our savings customers and collaborating with other savings teams.

Inspire and Motivate: Create an engaging team environment where open communication and mutual respect are encouraged.

Drive Excellence: Help the team meet and exceed customer expectations while adapting to industry changes.

Champion Development: Conduct monthly 1:1s, identify training needs, and develop tailored training plans.

Collaborate Across Teams: Work closely with Branch Team Leaders to create a united team.

Manage Performance: Track team metrics, identify risks, and proactively present solutions.

Ensure Compliance: Maintain high standards by ensuring all regulatory obligations are met.

Requirements

Experience leading a team is necessary however we would like to speak to candidates at the start of their leadership career too, any experience supervising and leading colleagues

Knack for inspiring and motivating others

Passion for delivering customer service excellence

Strong organisational skills and the ability to prioritise and multitask

Flexibility to work across multiple savings projects and areas

If you’re ready to lead in an open, friendly environment that values doing the right thing for colleagues and members alike, apply today as i would love to discuss this role in more detail for you