Job Description

Company:

My client is an established refurbishment contractor with a strong presence across London and the Southeast. Their commitment to excellence drives them to delivering successful projects, within the prearranged time frame, and to the satisfaction of the clients and residents.

Position Overview:

They are seeking a customer service focused Resident Liaison Officer to join their team. This contractor is completing internal refurbishment packages in various areas within West London. Scope of works includes Kitchen and Bathroom upgrades, internal decorations, communal improvements etc. They want someone who is a confident communicator, who has strong understanding of social housing refurbishment schemes and has experience managing tenants whilst internal refurbishment works are ongoing.

Key Responsibilities:

* Serve as the primary point of contact for residents.

* Addressing inquiries and complaints with professionalism and empathy.

* Host monthly meetings for tenants, clients and contractors.

* Produce regular progress reports.

* Maintain records of tenant communication.

* Report to stakeholders.

* Encourage resident feedback.

* Minimise disruptions to tenants and contractors.

* Manage health and safety concerns.

* Crisis management.

Desired:

* Experience working on social housing projects

* Clean drivers licence and own vehicle

* Longevity with current/recent employer

* Based in West London or can reasonably commute

* Understanding of internal refurbishment packages

* Strong communication skills with the ability to engage confidently with diverse stakeholders.

* Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

What’s in it for you?

* Rate: £15 - £20 per hour

* Pension Contributions

* Annual leave

* Company phone

* Company uniform

How to Apply:

If you are interested in this opportunity and believe you have the desired attributes, please send an up-to-date copy of your CV. All relevant applicants will be contacted in due course