Job Description

We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact centre solutions for our clients. You will be part of a team focused on building and deploying robust contact centre solutions leveraging Amazon Connect and other AWS services.

Responsibilities:

· Technical Implementation: Develop, test, and deploy components of contact centre solutions under the guidance of senior engineers and architects.

· AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact centre solution development.

· Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.

· CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.

· Problem Solving: Troubleshoot and resolve technical issues.

· Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact centre technologies.

Qualifications:

· Basic understanding of cloud computing and contact centre concepts.

· Exposure to AWS services and architecture.

· Strong problem-solving and analytical skills.

· Attention to detail and ability to follow instructions.

· Good communication and teamwork skills.

Preferred Qualifications:

· Experience with scripting languages (Python, JavaScript).

· Experience with performance and load testing of Managed services