Job Description

Are you passionate about delivering excellent customer service and excited by the prospect of working within a dynamic sales team?

Our client is looking for a Sales Support Administrator to help drive the smooth operation of their sales office, supporting both valued customers and external sales managers.

What’s in it for you:

* Up to £24,000 per annum, depending on experience

* 24 days holiday + public holidays (increasing to 25 after 5 years’ service)

* Training & development opportunities

* Contributory pension scheme (EE 5%, ER 4%)

* Wellbeing Day

* Health Cash Plan

* Colleague Discount

* Life Assurance

* Cycle to work scheme

* Greggs Top up Voucher

Working hours: 37.5 hours, Monday - Thursday 8am – 5pm, Friday 8am – 1pm

About the company:

Our client is a renowned family business with a rich history dating back to 1840. With their unwavering commitment to craft, quality, innovation, and service, they have grown beyond their traditional roots in handcrafting beds to explore exciting avenues in the hospitality and events industries.

About the job:

* Order Processing: Efficiently manage and process new orders with speed and precision.

* Account Support: Build strong relationships with internal account managers, assisting them in managing their sales.

* Customer Service: Provide exceptional service, handling queries from both retailers and consumers through phone and email, ensuring a top-notch experience every time.

* Product Expertise: Offer advice and support to consumers, adapting to their needs.

* System Navigation: Confidently use bespoke software to manage and track orders, deliveries, and product information.

* Reception Assistance: Step in to cover our reception area, greeting visitors and ensuring a positive first impression.

About you:

* Personable and confident communicator.

* Able to handle the fast-paced nature of a busy sales environment with ease.

* Thrive on providing excellent customer service.

* Self-motivated and enjoys working both independently and as part of a team.

* A keen eye for detail is essential to ensure accuracy in all aspects of the role.

* Tech-Savvy - experience with SOP systems and Microsoft Dynamics AX is a bonus, but not essential.

If this sounds like you, we’d love to connect and chat about the details