Job Description

Customer Service Administrator

12 month contract

42.5 hours

£26,000 - £30,000 dependant on experience

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? I have the job for you!

As a dedicated customer service administrator you will strive to ensure optimum customer service is delivered to the client, providing information on products and services, with a combined mix of administrative duties involved.

This role will also suit candidates that have experience in account management or sales administration.

Duties and Responsibilities:

Manage customer orders and queries: Handle all customer orders and inquiries with efficiency and professionalism.

Deliver accurate administration: Ensure precise administrative work from the initial enquiry through to completion.

Manage customer complaints: Address and resolve customer complaints promptly and effectively.

Ensure accurate documentation: File all documentation accurately on a daily basis.

Qualify customer needs: Improve service standards by accurately identifying customer needs and spotting opportunities for additional requirements to generate revenue.

Upsell products: Engage in upselling products and maintain regular contact with customers to check on further requirements. 

Experience:

Previous experience in a customer service focused environment, or in account management/sales administration

Must be able to deliver a high standard of customer service

Proficient in Microsoft Office

Have great attention to detail

Strong organisational skills