Job Description

Rehousing Support Officer

Southwark

Job Role

The Rehousing Support Officer role will provide an important role in ensuring that tenants and leaseholders within estate renewal construction projects receive a first class and dedicated service to enable them to move seamlessly from their existing homes to a new home.

This role is essential to help us deliver on our goals to increase resident satisfaction, provide high level of housing and improve the overall service experience for residents that are faced with challenging circumstances.

Key Accountabilities

To manage all temp and perm rehousing works streams to ensure that properties are turned around quickly.

Work closely with Southwark Construction to identify homes that could be used to rehouse residents required to move from the estate renewal estates.

Work with tenants who want to move off of the estates, maintaining a list of tenants providing information to them at key stages of the project.

To be responsible for implementing and managing chain rehousing for both permanent and temporary housing.

Be responsible for tracking void targets and monitoring KPI's.

Be an ambassador role, promoting the highest standards of resident service across the council.