Job Description

Job Opportunity: Housing Officer (Temporary)

Position: Housing Officer
Contract: Temporary, ASAP - 3 Month Contract
Possibility of Extension: Yes, based on performance
Pay Rate: 15.18 per hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: SM1 4LE

Job Purpose:

We are responsible for managing busy Customer Care and Repairs email in boxes and ensuring these a responded to within our service standards. We also triage Housing Management and Repairs calls, raise repairs and undertake admin tasks for a busy Housing Management service.

Key Responsibilities:

• Undertake tenancy management duties including, but not limited to, those which achieve:-

- Tenancy creation and amendment
- Tenancy enforcement
- Tenancy sustainability, including the provision of intensive housing management and support
-Tenant participation and involvement

• Be the predominant contact between tenants and the Council for tenancy processes including, but not limited to, tenancy sign-up, audits, enforcement, education, involvement and sustainment.
• Ensure the effective use of community centres and other community facilities is in line with appropriate legislation and guidance.
• Record and action service requests about any element of the tenancy management service using the Council's specific systems.
• Support the involvement of tenants and residents in housing and community activities.
• Investigate and resolve matters concerning breach of tenancy and make appropriate recommendations to the Senior Housing Officer.
• Ensure all information systems are maintained and updated as appropriate and produce reports as requested.

Qualifications and Experience:

• Previous experience in a housing officer-related field is essential.
• Understanding of housing laws, regulations, and policies.
• Strong interpersonal and communication skills.
• Problem-solving abilities and a proactive approach to challenges.
• Proficiency in using housing management software.
• Ability to work independently and as part of a team.
• Relevant qualifications in housing or a related discipline are a plus.

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