Job Description

Corporate Collections Officer

Hillingdon

20/hr

Start date: ASAP

Full Time: Mon - Fri 36/hrs a week

Hatched Recruitment is working with the local authorities and we are looking for a collection officer in the Hillingdon area.

The role will be working with the Adult Social Care Team - following the star chambers it was requested that a project was set up to address the Adult Social Care debt position, in order to release funds from the ASC bad debt provision.

A proposal has been submitted to invest 267K in transformation capitalisation, with an objective of releasing 2.2M from the bad debt provision based on a detailed debt profiling evidence.

The investment will generate an additional 162K in revenue budget savings from internal post transfers. This request is to recruit 2 x FTE Corporate Collection Officers, above establishment agency posts, to assist with the ASC Financial Transactions project over a 12 month period.

ROLE PURPOSE:

To provide an effective, efficient and quality service to maximise collection and recovery of all invoices/recovery notices issued.

To determine appropriate recovery action required on invoices/recovery notices, including referring to Legal services, bailiffs, recovery agents, DWP, third parties and liaising with these organisations to settle queries.

To process credit notes, refunds, write-offs, statements, standing orders and ensuring collection of direct debits and rejected direct debits are carried out within direct debit regulations.

Responsible for maintaining system controls to ensure the correct and timely issuing and collection of daily/periodic invoices.

EXPERIENCE

• Experience of working within a financial environment in a large organisation for more than two years.
• Demonstrable experience in dealing with the public in respect of financial affairs in writing, interview and on the telephone
• Practical experience in debt recovery and credit control.
• Experience of organising and managing a varied workload in order to meet deadlines and set targets
• Experience of presenting evidence cases in a County Court.