Job Description

We're partnering with a forward-thinking local authority in South West England to find a Housing Revenue or Direct Debit Support Officer. This is a fantastic opportunity for a skilled administrator with a background in finance or rent administration to support the council's housing department. The role is focused on the effective administration of direct debit processes, ensuring accurate, timely rent payments for housing tenants. You'll play a key role in maintaining and improving customer service standards in rent administration, with a focus on accuracy, efficiency, and tenant satisfaction.

The Role
Administer the direct debit process, calculating payments, making necessary adjustments for tenant account changes, and performing reconciliations.
Calculate rent refunds, prepare and send refund claims, and process refunds.
Regularly monitor and review rent accounts to ensure arrears cases are managed in line with the council's recovery policies.
Produce reports, letters, and statistics using tools such as mail merge, and ensure all data is accurate and well-documented.
Undertake routine administrative tasks such as filing, scanning, and mail handling, and assist with end-of-year processes.

The Ideal Candidate
Confidence in handling financial data and making precise calculations.
A methodical approach to ensure accuracy in all areas of rent and direct debit administration.
Effective planning and time management skills to meet deadlines in a fast-paced environment.
Proficient with Microsoft Office, Google Workspace, and ideally with experience in housing management systems like Orchard (MRI).
A collaborative mindset with the ability to adapt to changing needs and priorities.
Prior experience with direct debit administration, ideally within housing finance.
Knowledge of welfare benefits systems and familiarity with the Orchard housing management system.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.