Job Description

Leasehold Housing Officer

• Job Type: Contract (3 to 6 months)
• Location: Wokingham
• Hourly Rate: 29.29

We are seeking a Local Housing Manager with experience in managing leasehold tenures. This role involves working with a large housing provider to manage and coordinate excellent housing and estate services within a defined geographical area in Wokingham. This customer-facing position requires effective relationship management skills to enhance our client's reputation with local authority partners and other external agencies.

Day-to-day of the role:

• Develop and maintain local multi-agency links to deliver efficient, coordinated services to customers.
• Manage complaints effectively, using strong customer service and communication skills.
• Act as the lead for tenant and resident associations, coordinating the input and performance of internal and external performance areas.
• Handle complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
• Lead on managing ASB cases in your assigned area, collaborating with the specialist Tenancy Enforcement team as necessary.
• Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.

Required Skills & Qualifications:

• Well-developed communication skills, both written and verbal.
• Experience managing Leasehold & shared ownership tenures is essential.
• Knowledge of housing and anti-social behaviour-related legislation, including service charges.
• Ability to build and sustain working relationships with colleagues and key stakeholders.
• Proven record of delivering excellent customer-focused services.
• Basic DBS check required and a valid driving licence.

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