Job Description

As the Customer Retention Lead - 12m FTC you will be responsible for leading the retention workstream within this growing financial services business. You will be joining them on a 12 month contract, to really help drive retention forward.

Client Details

My client is a well established financial services organisation with offices on the Kent/London boarder. They offer a collaborative and supportive culture, but strive for success and results!

Description

As the Customer Retention Lead - 12m FTC you will have the following responsibilities:

Lead the retention workstream within the UK strategy, understanding the drivers of attrition and identifying the biggest opportunities for retention

Increase retention of high value and potential customers

Improve customer journeys and outcomes

You will lead a cross-functional project team to solve problems, as well as design and deliver solutions

Provide regular updates to the business.Profile

The successful Customer Retention Lead - 12m FTC will have the following:

Demonstrable experience within a similar Customer Retention / Customer Loyalty / Customer Journey/experience role

Experience in strategies and tactics to retain customers and increase loyalty - covering propositional solutions

Experience producing status reports, presentations, and metrics

Exception communication skills - you will be expected to provide regular updates to senior management

Experience within financial services would be environment, failing that you must have experience within a customer first business!Job Offer

A competitive package

Based on the Kent / London boarder

Hybrid working

12 month FTC