Job Description

Job Title: Application Support Analyst

Job Description

We are seeking a dedicated Application Support Analyst to provide production support for banking applications. Your primary responsibilities will include identifying and resolving production incidents, managing incident and problem tickets, and conducting problem management post-incident to determine root causes and drive permanent solutions. You will also manage capacity and performance, work with development teams on new services or significant upgrades, support audits, and engage in stakeholder management to prioritise defect fixes and enhancements.

Responsibilities

Identify and resolve production incidents for banking applications.

Conduct problem management post-incident to determine root causes and implement permanent solutions.

Manage incident and problem tickets using the enterprise ITSM tool.

Oversee capacity and performance management.

Collaborate with development teams for take-on and training of new services or significant upgrades.

Provide support for internal and external audits.

Engage in stakeholder management, working closely with business and operations partners to understand KPI metrics, measure service stability, and prioritize defect fixes and enhancements.

Essential Skills

Application support experience.

Proficiency in troubleshooting.

Knowledge of Unix and Linux operating systems.

Experience in payments and settlements.

Familiarity with Gloss.

Additional Skills & Qualifications

Relevant degree.

Why Work Here?

You will join a dynamic team that values collaboration and continuous improvement. Our commitment to professional growth ensures that you will have ample opportunities to develop your skills and advance your career. We foster a supportive work environment where your contributions are recognised and rewarded.

Work Environment

You will work in a collaborative environment equipped with the latest technologies. The role involves standard working hours with occasional requirements for on-call support during critical incidents. Dress code is business casual.

Job Type & Location

This is a Contract position based out of Dublin, Ireland.

Location

Dublin, Ireland

Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No. (phone number removed). TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)>

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)>

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield