Job Description

Interim Assistant Director of Culture, Customer and Residents

Location: Surrey

Salary: £600 per day (Umbrella/inside IR35)

Contract Type: Interim

Work Arrangement: Hybrid working

About the Role:

A leading local authority in Surrey is seeking an Assistant Director of Culture, Customer and Residents on an interim basis. This strategic role is critical in delivering high-quality services and shaping the council's direction to foster positive community outcomes. As a key member of the leadership team, you will be responsible for developing and executing strategies that enhance customer experiences, strengthen community engagement, and champion cultural initiatives.

Key Responsibilities:

- Provide visionary and operational leadership for service areas including Culture and Heritage, Customer Fulfilment and Experience, Neighbourhood and Community Involvement, and Community Safety.

- Develop and implement the council's Customer Improvement Strategy and Plan, ensuring high standards in customer service.

- Manage community partnerships, grants, and contracts with organizations such as local voluntary action groups and citizen advisory services.

- Oversee the delivery of arts programs and cultural strategies, including those aligned with key local initiatives.

- Drive service transformation, fostering creativity and sustainable practices to enhance service delivery within budget constraints.

- Build trusted relationships across diverse community groups, ensuring inclusive and meaningful engagement.

- Lead contract management and performance assessments to achieve effective outcomes and compliance with statutory obligations.

About You:

- Demonstrable track record in senior leadership roles involving strategic direction, contract management, and service delivery.

- Inspirational leader adept at promoting inclusivity, driving cultural change, and managing complex service areas.

- Ability to plan effectively, deliver shared outcomes, and align services with council goals.

- Experience in building partnerships within communities and engaging with stakeholders to elevate customer satisfaction.

- Proven history of service improvement and successful implementation of customer-focused strategies.

- Able to navigate financial challenges creatively and sustain high performance under evolving circumstances.

Skills and Qualifications:

- Evidence of continuous professional development.

- Strong political acumen and understanding of governance.

- Skilled in fostering relationships and collaboration across sectors.

- Commitment to equity, diversity, and sustainability in service delivery.

This role offers an exciting opportunity to lead impactful initiatives and contribute to the strategic vision of a dynamic local authority