Job Description

Job Title: Digital Customer Engagement Supervisor

Salary: £36,500 - 12 month Fixed Term Contract

Location: Milton Keynes

We have a fantastic opportunity for a proactive team leader with expertise in delivering a high-quality customer experience by optimising the self-service experience.

As Digital Customer Engagement Supervisor, you will have experience of managing a team, engagement with a multi-channel inquiry service, be instrumental in adding value to the service delivery and have the ability to make independent decisions. This highly rewarding role will give you the opportunity to make a real difference to the customer journey, streamline support services and assist in the development of the team.

In the role of Digital Customer Engagement Supervisor, you will be rewarded with an excellent benefits package, hybrid working and prestigious workplace.

Key responsibilities for a Digital Customer Engagement Supervisor

* Lead and develop team members to build skills in creating, maintaining, and enhancing company digital solutions to ensure a top-tier inquiry service

* Motivate and train team members, manage resources effectively, and plan to support a seamless customer service experience across all communication channels

* Oversee updates and maintenance of the training portal, ensuring resources are current and valuable for team use

* Utilise data insights to evaluate team performance, identify efficiency opportunities, and drive innovations that enhance user support and streamline processes

* Provide clear, regular updates on team and project status to stakeholders, ensuring transparency and accountability

Essential skills for a Digital Customer Engagement Supervisor

* Strong people manager

* Demonstrable track record in content creation & reviewing digital content

* Training and presentation skills

* Strong self and team motivator with proven ability to meet project deadlines

* Relevant experience in communications, marketing, public relations, journalism or other media professions

Benefits for a Digital Customer Engagement Supervisor

* Training and development opportunities

* Hybrid working arrangements

* A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plan