Job Description

Assistant Director - Culture, Customer and Residents

Bexley

Job Role

Provides inspirational and operational leadership for a range of service areas: Culture and Heritage; Customer Fulfilment and Experience; Neighbourhood and Community Involvement; Community Safety Service.

Leading and delivering the services in scope to ensure positive outcomes for residents and the management of key contracts associated with the services - for example, but not limited to, Kingston Voluntary Action, Citizens Advice, Groundworks.

Overseeing Community Grants, commissioning and other community resources and funding.

The council's role in cross-borough partnerships with the community and voluntary sector such as the Strengthening Communities Partnership and implementation of action plan and developing a Voluntary Sector Compact.

Leading and developing the implementation of a Customer Improvement Strategy and Plan - implementing the council's strategic customer service strategy, including the council's contact centre, customer fulfilment strategy and driving the action plan.

Key Responsibilities

Lead the effective commercial commissioning and implementation of contracts for the services within the remit of the role, including VCSE IAG, customer services and cultural services.

Manages the relationship with Voluntary and Community sector, Arts Council and other key partners and stakeholders.

Leads on ensuring robust contract management and service delivery arrangements are in place and which support community cohesion and Kingston's commitment to valuing diversity, ensuring the development and implementation of effective social inclusion.

Works effectively with interdependent internal services and voluntary, community and statutory services to ensure our Strengthening Communities Strategy is delivered in accordance with the Council Plan.

To drive an overall approach to relevant service delivery, delivering the transformation of services, and effectively managing resources within allocated budgets and financial targets.

Lead on development of new ways to connect, communicate and engage with customers and communities that supports a shared understanding of priorities and shapes the future of Kingston and builds the Councils reputation & leadership impact.

Maximises the impact of all aspects of Kingston's creative and cultural heritage and supports the development of the borough's cultural strategy.

Exploits opportunities to develop alternative delivery models with communities and stakeholders that generate income, enable independence and reduce council subsidy across services i.e. early help and prevention model