Job Description

Area Operations Manager – Waterways

Location: Liverpool Depot

Contract: 10-month (potential extension), Full-Time

Key Responsibilities:

Stakeholder Engagement: Act as the primary contact within the area, ensuring consistent communication with visitors, users, volunteers, and colleagues to address service-related needs.

Improvement Program Management: Develop and execute targeted improvement initiatives that boost visitor engagement, satisfaction, and align with strategic Trust objectives.

Cross-Department Collaboration: Coordinate with regional and wider Trust teams to integrate and deliver works, events, and wellbeing initiatives.

Volunteer Development: Design and manage volunteer programs, enhancing their contributions to waterway maintenance and visitor experience.

Project and Budget Management: Oversee small projects (up to £20k), ensuring compliance with budget, standards, and reporting requirements.

Team Leadership: Supervise, coach, and schedule a team of staff and volunteers, ensuring quality and timely execution of maintenance and operations.

Contract and Specialist Activity Oversight: Liaise with contractors and oversee specialist activities, ensuring alignment with operational goals and Trust standards.

On-Call and Resource Management: Support a 24/7 on-call rotation to ensure safety and manage equipment, vehicles, and facilities for optimal performance.

Key Qualifications:

Degree or equivalent experience in a relevant field.

Extensive experience in operational management within a visitor or infrastructure environment.

Strong safety management skills, ideally with knowledge of CDM Regulations; NEBOSH certificate preferred.

Proven leadership and people management experience, including volunteer coordination.

Background in budget management and cost control.

Strong contract management skills; experience in diving contract administration is a plus.

Full UK driving license required.

Key Attributes:

Excellent interpersonal and communication skills.

Demonstrated commitment to Trust values, diversity, and inclusion