Job Description

We are seeking a Temporary Customer Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.

Client Details

This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.

Description

As a Temporary Customer Call Handler you will be:

• Manage incoming calls and customer service enquiries.
• Identify and assess customer's needs to achieve satisfaction.
• Provide accurate information using the right methods/tools.
• Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
• Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.

Profile

A successful Temporary Customer Call Handler should have:

• Proven customer support experience or experience as a client service representative.
• Strong phone handling skills and active listening abilities.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• The ability to multi-task, prioritise, and manage time effectively.
• Will hold a full UK driving licence (essential) but don't need access to your own car
• Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6:00am-16:00pm), late (13:00pm-10:00pm) and nights (22:00pm-06:00am) on a rational basis

Please note employment is subject to a satisfactory DBS check

Please note this role is a full time, office based role

Job Offer

In return, our client can offer:

• Immediate start date
• Temp to perm opportunity
• Great career opportunities
• Convenient location in Stockport.
• Professional development opportunities.

Please note for this role you will need to hold a full UK driving license