Job Description

Are you an experienced Contact/Call Centre Advisor looking for an exciting opportunity in Edinburgh? Our client, one of the world's largest custodian banks and securities services companies, is seeking talented individuals like you to join their team on a 6-month contract. With a competitive hourly rate of £12.22 per hour PAYE, this is an excellent chance to showcase your skills and contribute to a global financial powerhouse.

At our client's organisation, they prioritise client experience, collaboration, innovation, and resilience. As the "bank of banks," they leverage their extensive expertise and one of the largest datasets in the world to power the financial industry. They believe in considering everything, guided by values and behaviours focused on excellence, integrity, diversity, and leadership. Join their global team and be part of a new generation of financial services.

As a Contact/Call Centre Advisor, you will play a crucial role in ensuring exceptional client service. In this hybrid working arrangement, you will be based in the office three days a week and work from home for two days, following normal office hours from 9 am to 5 pm. Your daily tasks will involve handling shareholder queries via phone, email, letter, or webchat, with 80% of your role being phone-based. You will also investigate cases, place telephone trades, and provide technical support and assistance to shareholders. Accuracy, efficiency, and a professional attitude are vital as you deliver fast and excellent service.

Key Responsibilities:

Responding to shareholder queries via phone, email, letter, or webchat.

Placing telephone trades and assisting with shareholder accounts.

Investigating errors and resolving issues in shareholder accounts.

Escalating complex issues to the appropriate teams as necessary.

Ensuring the quality and completion of your own work.

Reviewing open items daily for follow-up and closure.Required Skills:

High school/secondary school education or equivalent.

Previous experience in a contact centre or client service role.

Proficiency in basic Microsoft Office packages.

Excellent organisational skills.

A professional attitude and strong attention to detail.If you are a confident and skilled Contact/Call Centre Advisor with a passion for providing exceptional client service, we want to hear from you. Please submit your CV, demonstrating your relevant experience and skills, for consideration. Please note that if you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may keep your details on file for future opportunities and reach out to you. Join our client's team and be part of an inclusive environment that values diversity and empowers individuals to thrive. Apply now!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you