Please check your email .
Role Title: Technical Business Analyst
Duration: contract to run until 30/04/2025
Location: Hybrid, London 2 days per week onsite
Rate: up to £450 p/d Umbrella inside IR35
Role purpose / summary
Our client is looking for a Technical Business Analyst to join the team
Key Skills/ requirements
Having experience on building, deploying and supporting enterprise application.?
Having exposure to Contact Centre -IVR , Genesys application and integration with 3rd party application
Having knowledge of Contact Centre domain
Having understanding of infrastructure and network , cloud networking
Develops software solutions by studying information needs, conferring with users and various teams, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle
Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
Prepares and installs solutions by determining and designing system specifications, standards, and programming
Should be able to handle individual task with minimum supervision.
Requirements
To be successful in this role, you should meet the following requirements:
8-10 + year experience for applications running in MS Windows platform.
Working knowledge of Contact Centre applications like IVR , Genesys etc.
Good knowledge on IVR and its designing with flow.
Experience on Workflows, Custom workflows, Business Rules, Business Process Flows and their configurations as per requirements.
Experience in Call routing technology and ACD's would be an added advantage.
Experience within the field of Routing management, WFM & Command centre
Knowledge in Genesys Systems and technology
Stakeholder and Project management
Experience with Microsoft Office products - O365, PowerPoint, Word, teams and Excel
Experience with Confluence , JIRA , Kanban boards tec
Previous experience supporting financial applications: Banking Domain understanding.
Good at debugging, ability to pin point code lines that cause issue
Able to provide and help release fixes to production.
Hold a Bachelors Degree
The successful candidate will also meet the following requirements: (Good to have Requirements)
Excellent Communication and Interpersonal skills both written and Verbal
Flexible approach to working hours and responsibilities
Familiar with risk-based decision-making and escalations
Confident in communicating effectively with internal stakeholders and senior managers
Excellent Analytical and problem solving skills
Ability to manage and balance competing agendas
?Ability to translate technical jargon to fit various audiences
Eagerness to learn new things
Familiarity with AGILE methodology and DevOps and ITIL framework.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply
Pro Contract Jobs
Sterling House,
East Wing, Suit 310E,
Langston Road,
Loughton, IG10 3TS.
Phone No: 0203 371 1252
2024 © Pro Contract Jobs. ALL Rights Reserved.
Powered by: Talenetic Job Board Software