Job Description

Operations Co-ordinator

Remote

£28,000

15-month FTC

This leading digital business are looking for a Scheduling coordinator to join their successful business that has been running for over 30 years and offers a home working model. With fantastic training model in place, you will learn everything you need to know about how they operate and will be working alongside the CEO.

This is a deadline driven position, you will be required to think on your feet, remain calm under pressure and work well as part of a down to earth team.

Responsibilities

Schedule projects using a bespoke Excel based system, ensuring all deadlines are met.

Ensure research is carried out when required.

Using the inhouse messaging system to deal with queries from colleagues

Provide the highest level customer service via telephone and email.

Allocating projects to freelancers - working around their schedules and current projects.

Assist with day-to-day activities from the Ops teams.

Manage workflows to ensure that client deadlines are met

Ensure that CRM system is kept up to date with new and existing client activities.

Forecasting and pulling data from CRM system.

Be the first point of contact for clients and manage them to completion ensuring feedback is taken

Proofread blogs/ content before it goes live.

Skills

B2B office-based experience

Attention to detail is key

Experience of Organisational/ scheduling experience in a B2B position

Confident user of CRM/Excel based systems

Experience of working to deadlines

Excellent English - both written and verbal is essential to this position

Confident user of MS Office is essential.

This is a Monday to Friday position, working 8.30am to 5.30pm. As a fully homebased employee you will have the option to work with the CEO in her office once or twice a month, along with her friendly office dog. It is essential that you have a suitable homeworking space and broadband. This is a maternity cover however there could be a possibility to remain with the business after the contract finishes