Job Description

Income Maximisation & Digital Transformation Programme Manager

Based in Wembley, London. 3 days in office, 2 days remote

6 month Contract

£600 Per Day Inside IR35 VIA Umbrella

Job Summary

In this senior leadership role, you will be at the forefront of Our Clients transformation programme, focusing on income maximisation, debt reduction, and improved efficiency through automation and digital solutions. The Income Maximisation & Digital Transformation Programme Manager will oversee the day-to-day execution of key transformation projects, from governance and stakeholder management to risk mitigation and team leadership.

Key Responsibilities

Leadership & Programme Management:

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Lead the design and implementation of income-maximising strategies, including a shift toward payment-in-advance models to reduce outstanding debt.

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Develop and maintain robust governance frameworks, ensuring clear accountability, efficient progress tracking, and active risk management.

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Oversee a small multidisciplinary team, providing mentorship and direction, and ensuring seamless collaboration across departments and third-party suppliers.

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Maximize the capabilities of new modules & functionality in existing IT systems, driving process automation and efficiencies across the organization.

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Establish and maintain a strong programme narrative to communicate benefits to stakeholders, including executive leadership and community partners.

Income, Debt, & Automation Transformation:

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Spearhead initiatives that leverage automation and digitisation to optimise revenue collection processes, enhance customer experience, and improve inter-departmental communication.

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Drive business readiness for change, ensuring all departments are aligned with the programme s goals, milestones, and deliverables.

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Track and report on financial impacts, making adjustments to the programme approach to maximise benefits.

Communication & Stakeholder Engagement:

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Build and sustain strategic relationships with internal and external stakeholders, acting as a primary contact for transformation leadership.

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Oversee and produce the board pack for the monthly Income and Debt Board, providing clear updates on progress, key metrics, and strategic recommendations

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Simplify complex project details into actionable insights for non-technical audiences, fostering strong support and alignment with programme goals.

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Regularly update the Senior Responsible Officer (SRO) and other senior stakeholders on programme progress, challenges, and outcomes.

Programme Controls & Dependency Management:

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Ensure effective management of programme budgets within agreed limits, including forecasting, monitoring, and adjusting project resources as needed.

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Identify key dependencies within the programme and work closely with stakeholders to manage and resolve these efficiently.

Person Specification

Essential Skills & Experience:

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Proven experience in managing transformation programmes with a focus on income maximisation, debt reduction, and public sector or local authority finance would be beneficial.

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Extensive background in delivering automation and digital transformation projects that enhance operational efficiency and customer satisfaction.

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Strong governance, budget management, and risk mitigation skills.

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A collaborative leader, skilled at building consensus across multidisciplinary teams and delivering high-quality outputs in complex, matrixed environments.

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Demonstrable experience with public sector income projects or financial transformation programmes, with an understanding of public sector challenges and drivers.

Technical & Leadership Qualifications:

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PRINCE2 qualification is required, with additional certifications in project management (such as MSP or APM) highly desirable.

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Proficiency in programme management tools and methodologies, including MSP (Managing Successful Programmes), APM, or equivalent project management qualifications.

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Expertise in digital transformation frameworks (Agile/Waterfall) and digital tools (MS Project, Azure DevOps).

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Educated to degree level in a relevant discipline or able to demonstrate significant comparable experience.

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knowledge of local finance systems including NEC, Oracle Fusion, Pay360, Abacus would be an advantage but not necessary.

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Due to high demand we are only able to respond to applications that meet the required criteria