Job Description

Your new company

A forward-thinking local south-based council dedicated to enhancing public services through innovative technology solutions. Their team is focused on improving customer interactions and service delivery through the implementation of cutting-edge systems.

Your new role

As a CRM & Telephony Project Manager, you will lead the implementation of a new Customer Relationship Management (CRM) and Telephony system. This project is at its inception, offering you a unique opportunity to shape the future of our customer service function. You will be responsible for overseeing the entire project lifecycle, from planning and budgeting to execution and go-live. You will work closely with various stakeholders, including council members, IT teams, and external vendors, to ensure the successful delivery of the project.

What you'll need to succeed

Proven experience as an IT Project Manager, preferably within the public sector.

Experience with CRM and Telephony system implementation.

Strong project management skills, including planning, budgeting, and risk management.

Excellent communication and stakeholder management abilities.

Ability to work independently and as part of a team.

Knowledge of relevant technologies and best practices in CRM and Telephony systems.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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