Job Description

Our client is a global SaaS type company with a range of accountancy software products supplying the FinTech market.. They are now seeking a Customer Success Manager with a strong accountancy (Payroll) software background based at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in the office.

Duties

• Activate customer subscriptions and increase & accelerate adoption of other products.

• Support customers from the start of their entire journey

• Help develop the approach to customer activation and retention.

Skills

• Accounting or bookkeeping , Payroll and software knowledge.

• Ability to build urgency in customers to activate and use their subscriptions.

• Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.

• Experience delivering software-based product onboarding or training.

• Great communication skills

Benefits

• Long contract

• Possible temp to perm

• Free breakfasts