Job Description

Executive Officer

Job Description
Location: Manchester, M5 3LZ
Remote - opportunity to go to the office, IT kit pick up from the office
Hourly rate: 14.50
Working Days/Hours: 09:00 to 17:30 Monday to Friday

Brook Street in partnership with the Home Office has a fantastic opportunity to join their IT support team.
Experience Needed/desired:

• Experience of working on an IT project.
• Administration skills (Data collection, validation)
• Excellent communication skills.
• Basic Microsoft Office skills (Word, Excel, PowerPoint)
• Ability to follow instructions and processes.
• Fast learner
• Resilient, independent, data-collection skills

Desirable skills and experience:

• Experience of working in a IT support environment.
• 1st line IT support experience.
• Incident Management
• Problem Management
• Change Management

Systems experience (ERP or CRM) or similar
List the duties of the role:
Working under the Project Managers supervision the Mazetime Administrator is responsible for managing and maintaining the typical support duties for the Mazetime system. The Mazetime Admin will act as the main point of contact for mailbox queries, user system support, project creation, profile creation and managing user accounts and updating project entries. Ultimately ensuring timely responses to all enquiries and issues.
This role will also be supporting the project team with the collation and validation of user and project data across DSA's large user base which will require the individual to be an effective communicator and have attention to detail.

• This role will also be supporting rollout of the system through the collation and validation of user/project information.
• User Support, management and Queries
• Serve as the first point of contact for all user queries related to the Mazetime.
• Provide guidance and troubleshooting assistance to users experiencing issues with the system, referring to the supplier guidance for Mazetime.
• Add new users to the timesheet system, ensuring proper role assignment and access levels.
• Deactivate users who no longer require access to the system, maintaining an accurate and current user database.
• Add new projects to Mazetime, which includes setting up project details and assigning relevant users to the projects.
• Update project information as requested, including changes to dates, updating assignees & project leads.
• Respond to user emails and support emails/tickets from Mazetime in a timely and professional manner inline with our agreed SLA's.
• Regularly monitor the performance and functionality of the timesheet system.
• Report and escalate any technical issues/bugs to the MazePoint IT development team.

Training:
Remote training, training resources available. Self-serve training, support available if needed - around 1-2 weeks training. Online forum to ask questions etc. Also, mandatory Home Office learning required
No holiday in the first two weeks of training.

Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.