Job Description

IT Operations Analyst (24/7 Shift Pattern)
Hendon - Shift Work
Security Cleared and NPPV3 advantageous
409pd inside IR35
Initial 6-Month Contract

Our client, a key player in the public sector, is currently seeking a Security Cleared Junior Ops Support professional for an initial 6 month contract position. This role is ideal for someone looking to make a significant impact within government operations.

Duties that they will be required to carry out on shift are as follows:

• Monitoring of PNC service and responding to service impacting alerts,
• Monitoring of Service Now queue and processing of INC's and Password requests to customers
• Running of weekly and monthly batch work for Forces and Law Agencies, Processing of ad hoc Batch work
• Re-setting of passwords for customers
• Monitoring of critical network alerts and ensuring encrypted data is successfully transmitted.
• Liaising with Incident Management, Service Desk, and technical teams

Essential skills and experience:

• Interpersonal skills, with an ability to communicate effectively and professionally
• Ability to work as part of a team
• Willingness to learn new technologies
• Analytical and problem-solving skills
• Demonstrating a strong sense of ownership and drive to follow tasks through to completion
• Maintaining customer focus

Desirable skills and experience:

• Performing a similar role within the Civil Service or at other organisations
• Understanding and / or experience of ITIL Service Management
• Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model

Essential qualifications:
An understanding of Microsoft Suite, any previous customer service experience

Desirable qualifications:
Any previous monitoring experience