Job Description

Our Global Technical Solutions client are seeking an Account Coordinator to support MSA.

The individual in this role will support the Global Media Sales team by triaging, assigning and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations
related to bulk implementation of search optimizations and feature adoption.

This position is focused on consistent execution excellence, compliance and working collaboratively to
solve problems. Success measures include task quality and accuracy, stakeholder satisfaction and
performance to SLA.

Key Responsibilities:

Support the Sales Account Team across varying tasks including (and not limited to) Excel
creation and analysis, supporting the surfacing of optimizations and customer account analysis,
PBi dashboard creation and account admin
Build and provide Account team with all client facing reporting requests
Work with Ops teams for creative flighting and changes
Track all requests using a ticketing system and work closely with stakeholders to complete tasks,
troubleshoot and resolve issues
Effectively follow process and guidelines
Review account health and provide optimization recommendations.
Coordinate with team members to manage daily team workload and schedules.
Help foster innovation in tools and processes to make the team more effective and efficient
Stay up to date with new product releases and reporting functionality

Required Qualifications:

Readiness and capability to learn the digital marketing ecosystem
Critical thinker who is organized and can make decision based on clear priorities
Problem solver and multitasker who can partner well with other teams
Collaborative teammate who can build successful team relationships with partners
Excellent written and verbal communication skills
Flexible and able to quickly adapt to changing business needs and processes
Positive and creative 'can do' attitude with a strong work ethic
Self-motivated and willing to contribute ideas

Fluency in English+French and English+German

Preferred Qualifications:

Microsoft Advertising Certification or equivalent
Experienced using Excel to analyze information, including data manipulation, VLookups, creating
and using pivot tables, and data analysis
Experience using Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT)
Search/Programmatic/Display or 1+ years working in a digital media experience sales or
customer service

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.