Job Description

Solution Architect
6 months
London/Hybrid - 2 days on site per week
(Apply online only) per day - Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

Principal responsibilities

• Lead and own the development and implementation of Contact Center architecture strategy and standards pertinent to the client strategy.
• Introduce new practices, processes, operating model, techniques, products, services, technologies and standards where needed against identified use cases, via the appropriate governance bodies.
• Responsible for supporting the business to define a coherent technology change portfolio that enables delivery of the global business / global function strategy and then decomposing the portfolio into requirements that can be delivered in a single DevOps Product Team, or where appropriate, defining programmes required to co-ordinate delivery of complex change across business areas.
• Act as the recognised technical expert associated with the relevant business area domain / systems.
• Accountable design authority for technology decisions and leadership of the appropriate governance bodies.
• Review services provided against business area strategy and benchmark internally/externally as appropriate.
• Stay abreast of technology trends and advise Technology and the business about potential benefits/impacts.
• Provide a consultancy role to Technology and business teams where appropriate.
• Where appropriate, provide full life cycle architectural guidance to development teams and ensure quality technical deliverables.
• Lead a customer-centered culture. Champion activities encouraging outstanding service and/or enhancing customer advocacy.
• Define the scope of the strategic responsibility for architecture against their aligned remit area.

Essential requirements

• 8-10 + year experience for applications running in MS Windows platform.
• Working knowledge of Contact Centre applications like IVR, Genesys etc.
• Good knowledge on IVR and its designing with flow.
• Knowledge in Genesys Systems and technology
• Experience with Microsoft Office products - O365, PowerPoint, Word, teams and Excel
• Experience with Confluence, JIRA, Kanban boards tec
• Strong analysis skills -definition of use cases / sequence diagrams with be essential
• Operating in an Agile based methodology environment
• Cloud experience - AWS certification preferred
• Experience operating with third party vendor operations
• Multi-market project so flexibility and experience in operating in this environment would be a must have

Desirable requirements

• Experience of regulatory approvals
• Creation of Solution Design Documentation from Business Architecture through to the infrastructure
• Experience with security architecture
• Eagerness to learn new things
• Familiarity with AGILE methodology and DevOps and ITIL framework.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!