Job Description

Telecare Officer - London Borough Council

This is an exciting opportunity for an experienced Telecare Officer with proven skills in the service.

Sometimes referred to as the 4th emergency service!

If you have skills using Jontek platform, reach out to us now.

You can be pivotal in the promotion of independent living, improve confidence and be part of a valuable lifeline to those who need it.

Make a difference in people's lives and in the community.

About the team and service

Provide a high quality 24 hour 365 day a year alarm monitoring and response service within the council and the surrounding Boroughs. Assistance and reassurance to clients using telecommunications and computerised monitoring equipment. Work in close collaboration with partnering agencies to enable older, disabled and vulnerable residents to live independently. Ensure that the highest standards are maintained when representing the Council and respect the diverse nature of our clients and external partners

17.54 p/h PAYE - (approx. 21.50 p/h Umbrella - Circa 40K per annum)

36 hours per week

Based in East London

Shifts vary, working on a rota which is arranged fairly over a 24 hour - 365 day rota - may be required to work night shifts with an uplifted rate

About the role

• Responsible for an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour's staff or agencies.
• To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person
• To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user's homes
• To carry out all duties in a flexible manner

About you

• Approachable
• Great customer service and care skills
• Knowledge and experience in Telecare settings
• First aid qualification
• Must have a driving license (car not required)
• Desireable to have experience using Jontek platform

Joining this experienced and established team will provide you with an understanding and experience in local council authority with potential for extension and progression

If you are right for the role and you can develop both the Borough Council services and your profile, let us know

Please APPLY NOW

Only shortlisted candidates may be contacted

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)