Job Description

Role - PROPERTY SERVICES ADMINISTRATOR £31,000.00 + EXCELLENT BENEFITS

* ESTABLISHED ORGANISATION

* 1 YR FIXED TERM CONTRACT - could become permanent!

* EXPERIENCE OF SOCIAL HOUSING ADVANTAGEOUS

* EXCEPTIONAL BENEFITS - PLEASE SEE LONG LIST BELOW!

Our client is a respected leader in their field and are now looking for an experienced Property Services Administrator. You will provide support across the Tenancy services directorate which consists of the following main areas: repairs, scheduling, compliance, data gathering and capturing supporting colleagues in all areas of both planned maintenance and responsive operations. This role is responsible for the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Ensuring that all data is efficiently captured.

Duties and Responsibilities

* Act as the main point of contact for repairs administration for all customers both internally and externally.

* Proactively manage repairs to ensure that works are completed within targets and residents are kept informed.

* Work with internal teams to ensure workflows and work orders on the system are working effectively.

* Activity participate in working groups and act as the lead for Property Services in “getting the process right”

* Arranging appointments, following up, closing jobs, invoicing.

* End-to-end repairs management, including first line invoice processing.

* Contribute to repairs monitoring, taking appropriate action to ensure that expenditure is within budget and tracked

* Work closely with all departments and colleagues to ensure a seamless first class service for residents.

Skills and Experience

* Prior experience of delivering repairs and maintenance services

* Working with multiple agencies/organisations to resolve problems

* An understanding of property maintenance issues

* Accountable for own work and seeing cases through to completion

* Excellent IT skills and literacy

* Excellent communication skills, both oral and written

* Letter writing skills, including complaints.

* Minute Taking skills

Desirable Skills and Experience

* Ability to scrutinise data and provide recommendations

* Experience of working in the Housing/Property sector

* Aptitude for complex data analysis and report compilation

Benefits

Up to 6 weeks Annual Leave – a minimum of five weeks annual leave in your first year plus statutory days. Your annual leave entitlement increases with your length of service to a maximum of six weeks.

Team-building Events – quarterly staff social activities and structured team-building events enabling teams to work together and have some fun!

End of Year Celebrations – offering every employee an end of year celebration, to enjoy time together.

Birthday half day off! – offering every employee a half day off during the week of their birthday to celebrate, in addition to their Annual Leave entitlement.

Learning and Development – we offer a huge range of learning and development opportunities for staff at all levels of the organisation including skills and management development training, e-learning and secondments.

After successful completion of probation:

Flexible Working – allowing qualifying employees to adopt a working pattern which facilitates a better work/life balance and allow for the care of dependents.

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Anytime Health Line – offering 24-hour access to health information and guidance on almost any health-related issue, ranging from symptom advice and travel vaccinations to first aid queries and lifestyle changes.

Health Assured Employee Assistance Programme, including a health and wellbeing app with an enhanced set of wellbeing tools and engaging features. The features are designed to improve the user’s mental and physical health by using personal metrics to set goals and measure achievements.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. We will increase our contributions after probationary period

Professional Qualification Sponsorship and Study Leave – offering staff the opportunity to apply for financial sponsorship and/or study leave to use towards professional qualifications or courses relevant to their current role or future ambitions.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

If you feel you have the skills and experience please upload your CV in the first instance