Job Description

We are recruiting for 3 Case Workers, to be part of Discretionary Financial Support Services Team within Sunderland, for a period of 3-5 months, on a full-time basis.

These roles will involve telephone assessments on applications for support from: Household support Fund and/or Local welfare provision.

Hourly rate of £16.43 will be paid, via an umbrella company.

Key duties and responsibilities may include:

* To process claims for Discretionary Housing Payments (DHP) and Local Welfare Provision (LWP) applications for Crisis Support and Community Care Support

* Comply with defined policies, DWP guidelines and Business Processes when making decisions on claims for DHP’s and LWP

* To carry out excellent case management across a caseload of new and repeat customers including managing recall and customer support

* Record data accurately on monitors for management information and to enable the completion of statistical reports and Government returns

* Complete detailed and accurate case management files with relevant information and documents

* To work effectively with others to build excellent working relationships with Housing Associations/Landlords, Benefits service, Welfare Rights Service, First Tier Providers, Customer Service Network, Suppliers and DWP/HMRC

What we need from you:

* Knowledge of, or experience - Discretionary Housing Payments, Local Welfare provision – Crisis Support and Local Welfare provision – Community Care Support

* Experience of working with all Microsoft computer applications, especially, Teams, Word and Excel. Able to use a PC to prepare documents, record information and input data.

* Able to listen to assess requirements and be able to communicate effectively to share and obtain information and provide excellent customer service

Able to work at a fast pace and see tasks through to completion, ensuring they are completed on time and to a high degree of accuracy

Please contact Emma, for the full job description and to go through the application process