Job Description

Housing Operations Manager

Location: West London

Contract: Interim

Rate: Up to £300 per day (Umbrella, inside IR35)

We are seeking an experienced Housing Operations Manager to join a dynamic local authority in London on an interim basis. This crucial role will involve leading and managing a team of housing officers and assistants to deliver a high-quality neighbourhood service. The successful candidate will drive initiatives that improve resident satisfaction, ensure compliance, and contribute to building safe and sustainable communities.

Key Responsibilities:

* Lead and motivate team of Housing Officers and Housing Assistants to achieve corporate targets.

* Foster relationships with tenant and resident associations to support service improvements.

* Ensure adherence to tenancy terms to minimise nuisance and improve resident satisfaction.

* Oversee tenancy checks to address breaches, reduce illegal occupancy, and optimise housing stock use.

* Deliver quarterly estate inspections with relevant teams to maintain high standards and identify service improvement opportunities.

* Ensure team actions align with fire risk assessment recommendations.

* Manage ASB cases using available tools to deter and prevent incidents, enhancing residents' quality of life.

* Ensure a victim-centred approach to reports of domestic violence, providing prompt and sensitive responses.

* Oversee voids and rehousing processes to maximise income and expedite property letting.

* Control budgets and identify cost-saving opportunities to enhance efficiency and service delivery.

* Represent housing management services at county court hearings and in various internal and external forums.

* Build strong partnerships with internal and external stakeholders, including health services, voluntary groups, police, and community organisations.

* Assess complex tenancy management cases and recommend resolutions, ensuring adherence to legal procedures.

* Develop communication strategies to keep tenants informed of their rights and responsibilities and engage them in service development.

* Oversee the resolution of resident complaints in line with policy and use insights from complaints to drive continuous improvement.

* Analyse team performance against key indicators and implement strategies for enhancing value for money.

* Identify and deploy best practices to achieve exemplary service delivery. Champion innovative approaches to improve processes, reduce costs, and increase customer satisfaction.

About You:

* Proven track record in housing management, leading teams, and delivering community-based services within a local authority setting.

* Strong leadership, communication, and problem-solving skills, with a commitment to service excellence and continuous improvement.

* Familiarity with housing policies, tenancy laws, and effective anti-social behaviour strategies.

* Collaborative, proactive, and resident-focused, with a drive to build strong partnerships and deliver sustainable solutions