Job Description

Compliance and New Homes Advisor

Based in Broxbourne, Hertfordshire

Hybrid working available

37 hours per week

Fixed term contract of 9-12 months

Salary: £26,366 - £29,295 per annum (pro rata)

We have an exciting opportunity for a customer-focused individual with great communication skills.

In this role, you’ll provide a varied range of administrative support to help with the smooth running of our Compliance Team and Net-Zero Carbon programme. Providing excellent customer service via phone, email, LiveChat and app, you’ll deliver a personalised, high-quality service, taking ownership and resolving queries for our customers at the first point of contact. You will also process complaints, provide information on rent and other accounts and raise purchase orders.

We’re looking for someone with…

- Experience working in a customer facing role

- The ability to communicate effectively on the phone, in writing and in person

- Good IT skills (MS Office and databases)

Please note, for this role, you will be required to have a basic criminal record (DBS) check, which we will pay for.

We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year plus bank holiday (pro rata for part time colleagues).

- Buy and sell holiday scheme.

- Cross organisational bonus scheme.

- Up to 12% pension contribution.

- Life assurance cover.

- Funded health cash plan or subsidised private medical insurance.

- Discount vouchers.

- Enhanced family leave.

- Range of special leave.

- Car loans, cycle to work and electric car lease scheme.

- Opportunities for flexible / hybrid working.

The closing date for this vacancy is 27th November 2024.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Housing Advisor, Accommodation Advisor, Housing Co-ordinator, Housing Administrator, Customer Service Advisor, Customer Care Advisor, Customer Service Representative, Customer Service Officer, Customer Care Executive, Customer Service Executive, or Customer Service Rep.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.

So, if you’re looking for a fulfilling role as a Compliance and New Homes Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency