Job Description

The Role: Temporary Accommodation Officer

Location: Greenwich

Rate Of Pay: 22 Umbrella P/H

We are working with a company who are looking for a Temporary Accommodation Officer to work within their housing team. We are looking for a dynamic and enthusiastic team member to join our Temporary Accommodation Placement Team, who provide a quality administration service to the team of temporary accommodation officers and the manager.

Main Duties:

• Offer housing advice and information to customers via phone, email, or in person.
• Assist with late-night accommodation requests and secure emergency properties.
• Follow up with prospective landlords and negotiate nightly rates.
• Ensure temporary accommodation properties meet health & safety compliance.
• Process rent payments, manage tenancy accounts, and maintain accurate records.
• Support administrative tasks, including managing correspondence, documents, and meeting arrangements.
• Monitor expenditure, handle invoices, and assist in financial reporting.
• Provide customer support, including non-casework advice and helpline services.
• Assist with customer surveys, statistical monitoring, and the creation of informational materials.

The Candidate:

• You will need to be quick thinking, discreet and very flexible to meet our changing priorities and deadlines.
• You must be able to demonstrate excellent customer service and show an ability to build good relationships with other departments, landlords and external organisation.

For more information please call Olivia on (phone number removed) or email