Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Our public sector client is looking for a temporary employee to join their team as a court usher. This is initially a temporary role until March 2025. There may be chance of an extension, but this will be down to business need. This is a full-time role, Monday - Friday, 37 hours per week. Usual working hours will be 8-4/9-5, dependent on business needs. The pay rate for this role is 11.44ph - paid on a weekly basis.

This role is fully office based due to the nature of the role. The location of the office is WV1 3LQ.

This role requires a candidate with fantastic customer service experience, as you will be dealing with people from all walks of life. The role of an usher is to ensure there is a smooth running of the courts. Your day to day duties will include but won't be restricted to:

- Prepare courts for sitting fill water bottles; ensure clean glasses are available, paper for Adjudicator etc. Wash and tidy away glasses at the end of the court sitting

- Liaise with Adjudicator and Court Section

- Obtain names of all parties and complete front sheets with court results

- Swear in witnesses as appropriate

- Photocopy any documents required by the court

- Ensure the smooth running of the courts

- Sorting and distributing mail

- Answering telephone calls and relaying messages

The successful canddate will provide routine administrative support tasks according to well-established procedures. The ideal candidate will have strong customer service experience.

The successful candidate for this role will be subject to an enhanced DBS check and referencing. If this role is something you would be interested in, please apply for more information.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.