Job Description

Job Opportunity: Planner
Location: RHP Homes, 8 Waldegrave Road, Teddington
Hourly Rate: 17.00
Start Date: ASAP
End Date: Until the end of April 2025 (temp-to-perm potential)

Position Highlights:

• Hours: 8:00 AM - 5:00 PM (1-hour lunch break)
• No Overtime
• Office-Based Role

Key Requirements:

• Basic DBS Required
• Experience in Repairs/Housing Sector Preferred

Role Responsibilities:
As a Planner, you'll be the vital link between our team and our customers, ensuring that customer inquiries are resolved efficiently across all communication channels, including phone, email, and social media. Your key responsibilities include:

• Handling customer queries from start to finish, providing an excellent customer experience.
• Supporting customers in accessing services online.
• Triaging jobs according to contract scope to assign accurate service levels.
• Ensuring booked appointments are met, monitoring work volumes daily, and optimizing resource use.
• Recording task completions within service levels and ensuring operatives have accurate schedules and timings.

Apply Today:
This is an excellent opportunity for someone with a background in housing or repairs and strong organizational skills. Only candidates with relevant experience will be considered. Send your CV to (url removed) to apply.

Resourcing Group is acting as an Employment Business in relation to this vacancy.