Job Description

Tezlom HealthCare are now recruiting staff for the position of Refuge Support Worker in Ealing who have experience with refugee and/or asylum seekers.

Support Worker must have experience of the following duties:

• Supporting women and children fleeing domestic abuse
• Complex mental health needs
• Substance misuse
• Supporting those at risk of Homelessness

Main Duties

• Help clients to access services they need, and to which they are entitled, e.g. through setting up referral systems to health, mental health and other support services
• Provide face to face, telephone, text and email contact to clients
• Help clients to develop and maintain a practical and therapeutic support network
• Work with clients in a culturally sensitive way
• Arrange interpretation for counselling sessions
• Arrange childcare for clients with children when accessing counselling
• Support with writing of specialist reports (If applicable)
• Identify and find solutions to (where possible) barriers to accessing support faced by this client group
• Consider child and adult safeguarding issues when engaging with all clients and follow relevant safeguarding policies and procedures.
• Manage the caseload and maintain case notes
• Follow procedures, policies and protocols with other services so that the safety of the client is kept central at all times
• Maintain effective communication systems with key partners, including mental health and sexual health services, voluntary sector organisations etc.
• Work flexibly as a member of the team and be responsive to changing needs
• Be willing to undertake relevant training as required
• Maintain agreed levels of confidentiality
• Undertake any other duties that fall within the nature of the role and responsibilities of the post holder

This is a full-time role working Monday-Friday.

Tezlom is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check.