Job Description

Company Description

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

As a Client Support Administrator you will support the day to day administration of Client Support, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

This is a fixed term contract for 15 months.

Salary: £25,525 per annum.

Working hours: 4 on 4 off, 6am-6pm. 

As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries. 

Key Duties of a Client Support Administrator:

Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes

Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed

Chase any missing / outstanding orders with the client, confirming receipt or non-receipt

Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled

Control of customer shelf life settings within SAP

Manage EDI crashes within SAP, processing failures and resolving issues

Cap and allocate stocks to orders capturing fulfilment to customers where requested

Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request

Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner

Provide client reports that are accurate and communicated within the agreed timeframes

Ensure a positive client experience through high quality service and communication thereby attaining client retention

Provide detailed traceability reports to clients within an agreed timescale

Obtain special costs for one off delivery points and off delivery destinations

Communicate with internal teams to achieve query resolution for clients

Looking after a portfolio of clients on a daily basis

Qualifications

Excellent verbal and written communication skills

Exceptional attention to detail

Ability to work in a pressurised environment

Ability to work using own initiative

Negotiating skills – ability to influence and steer

Effectively prioritising work load in order to meet set deadlines

Customer Service driven, in order to maintain a high level of customer focus

Computer literate particularly with MS Word, Outlook and Excel

Be a good team worker demonstrating  loyalty and commitment to the organisation and team members

Professional, approachable and helpful to ensure smooth running of the general operation

Additional Information

As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave – Competitive holiday entitlement.

Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.

Life Assurance - x2 your annual salary.

Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.

Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.

Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.

Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam