Job Description

Digital Transformation Programme Manager (Income Maximisation)

Contract Type: 6-Month Interim Contract

Location: Hybrid - 3 days in office (London), 2 days remote

Rate: 600 per day (Inside IR35)

We are seeking an experienced Programme Manager to lead high-impact transformation initiatives within a public sector setting. This role focuses on income maximisation, debt reduction, and boosting operational efficiency through innovative digital solutions. You will oversee governance, stakeholder engagement, and lead a multidisciplinary team to deliver strategic programmes effectively.

Key Responsibilities

• Spearhead income-maximising strategies and shift towards payment-in-advance models to minimise outstanding debt.
• Develop and implement governance frameworks for clear accountability and risk management.
• Lead, mentor, and coordinate a team across multiple departments and external partners.
• Drive process automation and operational efficiencies by optimising existing IT systems.
• Maintain a strong programme narrative, communicating benefits to stakeholders, including executive leaders and partners.
• Champion revenue collection enhancements via automation and digital tools, while elevating customer experience.
• Align departments with programme milestones and ensure readiness for change.
• Monitor financial impacts and adjust programme strategies for maximum benefit.
• Cultivate relationships with stakeholders and act as a main transformation point of contact.
• Prepare and oversee the monthly Income and Debt Board pack with clear progress reports and strategic guidance.
• Simplify complex information into insights for non-technical audiences to gain support.
• Keep senior leadership updated with progress, challenges, and outcomes.
• Manage programme budgets with accurate forecasting and resource allocation.
• Identify and handle programme dependencies in collaboration with relevant parties.

Person Specification

• Proven track record managing programmes focused on income maximisation and debt reduction.
• Expertise in delivering automation and digital transformation projects.
• Strong governance, budget management, and risk mitigation skills.
• Collaborative leader capable of guiding multidisciplinary teams in complex environments.
• Experience with public sector finance initiatives or related transformation programmes.

Technical & Leadership Qualifications:

• PRINCE2 certification required; MSP or APM certifications highly desirable.
• Familiarity with programme management tools (MSP, APM) and digital frameworks (Agile/Waterfall).
• Competence with tools like MS Project and Asure DevOps.
• Degree or substantial relevant experience.
• Experience with systems like NEC, Oracle Fusion, Pay360, or Abacus is beneficial but not essential.