Job Description

Housing Operations Manager

Location: West London
Contract: Interim
Rate: Up to 300 per day (Umbrella, inside IR35)

We are seeking an experienced Housing Operations Manager to join a dynamic local authority in London on an interim basis. This crucial role will involve leading and managing a team of housing officers and assistants to deliver a high-quality neighbourhood service. The successful candidate will drive initiatives that improve resident satisfaction, ensure compliance, and contribute to building safe and sustainable communities.

Key Responsibilities:
Lead and motivate team of Housing Officers and Housing Assistants to achieve corporate targets.
Foster relationships with tenant and resident associations to support service improvements.
Ensure adherence to tenancy terms to minimise nuisance and improve resident satisfaction.
Oversee tenancy checks to address breaches, reduce illegal occupancy, and optimise housing stock use.
Deliver quarterly estate inspections with relevant teams to maintain high standards and identify service improvement opportunities.
Ensure team actions align with fire risk assessment recommendations.
Manage ASB cases using available tools to deter and prevent incidents, enhancing residents' quality of life.
Ensure a victim-centred approach to reports of domestic violence, providing prompt and sensitive responses.
Oversee voids and rehousing processes to maximise income and expedite property letting.
Control budgets and identify cost-saving opportunities to enhance efficiency and service delivery.
Represent housing management services at county court hearings and in various internal and external forums.
Build strong partnerships with internal and external stakeholders, including health services, voluntary groups, police, and community organisations.
Assess complex tenancy management cases and recommend resolutions, ensuring adherence to legal procedures.
Develop communication strategies to keep tenants informed of their rights and responsibilities and engage them in service development.
Oversee the resolution of resident complaints in line with policy and use insights from complaints to drive continuous improvement.
Analyse team performance against key indicators and implement strategies for enhancing value for money.
Identify and deploy best practices to achieve exemplary service delivery. Champion innovative approaches to improve processes, reduce costs, and increase customer satisfaction.

About You:
Proven track record in housing management, leading teams, and delivering community-based services within a local authority setting.
Strong leadership, communication, and problem-solving skills, with a commitment to service excellence and continuous improvement.
Familiarity with housing policies, tenancy laws, and effective anti-social behaviour strategies.
Collaborative, proactive, and resident-focused, with a drive to build strong partnerships and deliver sustainable solutions.