Job Description

Stoke on Trent– Customer service Advisor

Steel House, ST1 5SZ

37 hours a week

£11.50 per hour

What you will be doing?

To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the company on a basis of

resolution at the first point of contact where appropriate or the detailed transfer of unresolved

enquiries.

Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in

compliance with all audit requirements

To operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) in order to support and

process the customer enquiry.

To operate all relevant equipment in order to support and process the customer enquiry.   

To operate all relevant manual systems/processes in order to support and process the customer enquiry.

To support face to face and electronic channel enquiries i.e. Internet, text messaging where appropriate.

To collate information, provide statistical data and extracted reports on all services provided from both computer and manual sources.

To actively contribute and seek to continuously improve the service by ensuring that all computer data, administrative systems, procedure manuals are maintained and kept fully up

to date.

Too find out more information please contact Jude at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency