Job Description

Social Media Coordinator

London - Office based full time (Hybrid or remote will not be a possibility for this position)

3 month Temporary

£12.06 + £1.94 holiday pay per hour

We have a fantastic position working as a Social Media Co-ordinator for a leading charity s Supporter Care team based in the City of London.

This is a full time office based, 3 month temporary position to start asap. Paying £12.06ph plus holiday pay of £1.94 per hour (Total £14.00 per hour).

As the Social Media Coordinator, you will be working for their critical contact centre, responsible for managing and stewarding contact from the public and supporters regarding fundraising, or enquiring about their services or media stories.

Duties:

• Lead and prioritise the social media community management of paid advertisement campaigns. e.g.:
  • Reading and listening to the audience on Instagram and Facebook
  • Responding and moderating audience comments using the Emplifi Platform (social media management platform)
  • Identify any high-risk audience activity that may be a reputational risk to the organisation.
  • Contribute to the weekly reports by flagging key trends and insight to senior team members.
  • Be able to confidently source responses to new questions, whilst creating template responses to be used by the whole team.
• Managing the administrative inboxes to deal with incoming requests, data entry changes for supporters of the charity and investigate and resolve payment queries
• Scanning, filing, archiving, photocopying and general office support
• Assist taking phone calls from supporters/members of the public with payment queries and administrative requests.

What we are looking for

• Previous social media community management experience
• You have previous experience working in the charity sector/customer service environments
• You are comfortable working with Microsoft applications like Outlook, Word, Excel, Teams, SharePoint and CRM databases

We consider every CV that is submitted to us, however please note that time constraints and high volumes of CVs we are only able to get back to those applications that are successful.

If we have not contacted you within 48 hours, unfortunately your application has not been successful and we wish you all the best in your job search.