Job Description

Telecare Officer - London Borough Council

Job Title: Telecare Officer

Location: East London

- Start Date: 2024-12-02

- End Date: 2025-03-05

- Working Pattern: Full Time, on a rota basis which may include night shifts

Salary:

- Hourly rate From: 21.58

- Hourly rate To: 28.22

About Our Client:

Our client is a leading London Borough Council and is searching for a recruit to join Adult Social Services sector. With a strong commitment to providing quality care and support to vulnerable adults, they are dedicated to ensuring the safety and well-being of their service users.

Responsibilities:

As a Telecare Officer, you will play a crucial role in our client's Telecare Service. You will be responsible for:

• Contribute to the provision of an efficient, effective, and comprehensive Telecare service
• Be the first point of contact for calls requiring action or a visit by the Telecare Officers, out of hours staff, or agencies
• Assess situations and take appropriate action based on the needs and wishes of the service users
• Assess, install, programme, and instruct service users on the usage and testing of Telecare equipment
• Support the implementation, facilitation, and provision of the Telecare service
• Liaise with staff and agencies involved in the delivery of the Telecare service
• Provide a flexible service according to an agreed rota pattern
• Enable, support, and empower vulnerable adults and the elderly to maintain independence with Telecare equipment
• Make referrals to other services to ensure the health and safety of service users
• Interrogate computer systems and liaise with colleagues and external organisations to resolve enquiries and provide appropriate information
• Inform the appropriate manager immediately of any serious problems or incidents
• Provide technical advice on Telecare equipment to internal and external

Apply now if your skills and experience could be an asset to the team

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