Job Description

Job Advert: Housing Officer

Location: Barnet, Brent, Camden and Harrow areas

Rate: 25.85 LTD / 20.43 PAYE

Contract - Temp

About the Role

As a Housing Officer, you'll be a key part of our mission to enhance residents' living experiences. By actively engaging with our communities, you'll understand their needs and drive continuous improvement in service delivery. You'll take ownership of your schemes, ensuring essential services like repairs, cleaning, and grounds maintenance are executed effectively.

Key Responsibilities

• Engage with residents, addressing any concerns regarding their property or living experience.
• Foster relationships within the community, being available and proactive.
• Work collaboratively with residents, contractors, and internal teams to solve problems and see issues through to resolution.
• Effectively set and manage budgets, including service charges, and communicate these with residents.
• Undertake estate inspections, maintain health and safety compliance, and address ASB, safeguarding, and other essential operational concerns.

Requirements

• Previous experience in customer service, ideally within a housing environment.
• Strong interpersonal, investigative, and negotiation skills.
• Ability to work both independently and as part of a team, demonstrating resilience and problem-solving.
• IT proficiency, along with strong organizational and analytical skills.
• A housing qualification or willingness to work towards one.

Behaviours for Success

• Compassionate: Show empathy in your interactions.
• Progressive: Embrace opportunities for continuous improvement.
• Dependable: Deliver a high level of accountability.
• Inclusive: Collaborate effectively with diverse groups.
• Empowered: Take ownership of your role and responsibilities.

Apply Today

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an email to (url removed)