Job Description

Customer Services Officer

Camden

£17 per hour (umbrella)

Full Time Contract (3 Months)

Novax Recruitment is actively seeking a Customer Services Officer in Camden. This is a contract with a scope for extension working full time hours.

The job:

Investigating issues, understanding people's unique situations, analysing information, and identifying appropriate solutions

Working as part of a team providing the first point of contact through multiple channels

Providing accurate and helpful information about services, addressing billing or payment inquiries, resolving complaints, and offering solutions to problems

Dealing with calls effectively aligned to our Quality Framework, adhering to rotas, being flexible and working across all families as and when requiredThe candidate:

Experience in a customer facing role is essential

Experience working in a similar position for a local authority is essentialPlease submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)