Job Description

Operations Manager- Mobile Telecoms

6-Month Contract

Reading/ Glasgow (2-3 Days/Week In-Office)

We're looking for a dynamic IT Operations Manager to lead a diverse team and optimise data operations across key services.

Key Responsibilities:

Manage a team of 4, including 2 junior members and 2 seasoned professionals, fostering a collaborative environment, and driving performance.

Use your expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable insights that enhance billing, contact centres, retail operations, and more.

Conduct trend and data analysis and present findings to both technical and non-technical audiences, ensuring that insights inform operational and strategic plans.

Expertise in creating comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement.

What We're Looking For:

Proven experience in managing diverse teams and driving performance to achieve business outcomes.

Will have a high level, broad end to end understanding of our business and its operational performance; be able to demonstrate knowledge of working in a service orientated environment

Strong analytical skills with the ability to explain complex data in simple terms; your "data story" should resonate with both leadership and non-tech stakeholders.

Familiarity with reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.

Accomplished report writing capability

Why Join Us? This is an exciting opportunity to make a significant impact within a dynamic environment. If you're ready to leverage your data analytics expertise to drive change and lead a talented team, we want to hear from you!

Project People is acting as an Employment Business in relation to this vacancy