Job Description

Salary: 12 - 13.50 per hour
Location: Heathrow Airport, London
Employer: Staffing Match

Position Overview:
Staffing Match is proud to work with a leading Airline Catering company striving to be the UK's top inflight service provider. To support this goal, we are recruiting a dedicated, customer-focused Lounge Host/Hostess to join our Heathrow Airport team.

This role is ideal for those passionate about hospitality, with keen attention to detail and a commitment to delivering premium service. As part of a dynamic team, you will provide first-class hospitality to passengers from all airline classes, including First Class, Business Class, and VIP guests.

Be part of an exciting role where your efforts contribute to outstanding guest experiences in one of the busiest airports in the world!

• Deliver exceptional silver service to lounge guests.
• Build positive and cooperative relationships with team members.
• Maintain impeccable cleanliness and food presentation standards.
• Coordinate with chefs to handle special requests from guests.
• Provide warm greetings and assist guests with professionalism.
• Look for opportunities to enhance the guest experience proactively.
• Represent the company with professionalism and excellence.

• Team-Oriented: Positive, collaborative approach to teamwork.
• Time Management: Strong ability to prioritize and manage tasks.
• Attention to Detail: Maintain high-quality standards consistently.
• Problem-Solving: Think outside the box and handle pressure effectively.
• Guest-Centric: Committed to supporting both guests and colleagues.
• Friendly & Professional: Welcoming demeanor with a guest-first mindset.
• Communication: Strong interpersonal and communication skills.
• Food & Beverage Knowledge: Basic familiarity required.
• Experience: At least one year in a hospitality role.

• Company health benefits.
• Career growth opportunities.
• Complimentary meals while on site.

If you meet the requirements, apply today!
For more information or to apply, text 'LOUNGE' to (phone number removed) to contact our friendly recruitment team.

To comply with CAA regulations, candidates must complete the following:

• A UK criminal record check (basic).
• An overseas criminal record check for stays over six months outside the UK.
• Provide a full 5-year history (employment, education, or other activities).
• 5-year address history verification.
• Additional checks and interviews if airside access is required.

Join our team and help deliver exceptional service at Heathrow Airport!

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